Privacy policy.

Effective date: May 7, 2025

Hickory Grove Recovery ("we," "us," or "our") is committed to protecting the privacy of individuals who visit hickorygroverecovery.com (the "Site"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in connection with our substance use treatment services.

1. Information we collect

We may collect the following types of information when you visit or interact with the Site:

Personal information: name, email address, phone number, mailing address, date of birth, and health or treatment-related information you voluntarily provide through contact forms, callback requests, or insurance verification.

Non-personal information: IP address, browser type and version, pages visited, time and date of visit, and referring website. This is collected automatically through standard web technologies.

2. How we use your information

We use the information we collect to:

• Respond to inquiries about our treatment programs
• Provide support and guidance on admissions and insurance verification
• Maintain and improve the Site
• Ensure compliance with applicable laws and healthcare regulations
• Communicate with you regarding our services, only when you have consented

3. Health information, HIPAA, and 42 CFR Part 2

If you submit health-related information through the Site, it may be protected under the Health Insurance Portability and Accountability Act (HIPAA) and, for substance use disorder records, the federal confidentiality regulation at 42 CFR Part 2. We implement administrative, technical, and physical safeguards to protect this information and only use or disclose it as permitted by law or with your written authorization.

4. Disclosure of your information

We do not sell, rent, or trade your personal information. We may share your information:

• With service providers who help us operate the Site or manage communications
• As required by law or to comply with legal obligations
• To protect the rights, property, or safety of Hickory Grove Recovery, our patients, or others

5. Cookies and tracking

We use cookies and similar technologies to operate the Site, remember preferences, measure traffic, and improve performance. Our site may also include third-party tools such as tag management, analytics, and chat widgets once configured. You can control cookies through your browser settings; disabling cookies may limit functionality.

6. Your rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or deletions
• Withdraw consent where processing is based on consent
• File a complaint with a regulatory authority where applicable

7. Security

We use industry-standard security measures to protect your information. No method of transmission over the Internet is 100% secure, however, and we cannot guarantee absolute security.

8. Third-party links

The Site may link to third-party websites, including external resources and government pages. We are not responsible for the privacy practices of those websites or services.

9. Children's privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors without verified parental consent.

10. Changes to this policy

We may update this Privacy Policy periodically. The "Effective date" above reflects the most recent revision. Please review this page from time to time.

11. Contact us

If you have questions about this Privacy Policy, contact:

Hickory Grove Recovery
12 Hospital Drive, Morrilton, AR 72110
Phone: (501) 509-5143
Email: compliance@hickorygroverecovery.com