What to expect on your first conversation.
Calling about addiction treatment can feel like the hardest part. Here's exactly what happens when you reach out — so the unknown doesn't add to the hesitation.
Someone from admissions. That's it.
You reach admissions directly, twenty-four hours a day. They lead the conversation start to finish. You don't need answers prepared. They'll ask the questions, and most of them aren't hard ones.
The conversation, in two parts.
Things admissions will cover
- Who the call is for (yourself, a loved one, a referring provider)
- What's been going on recently — substance use, mental health, recent crises
- Insurance information so we can check coverage
- Whether you're in immediate medical crisis
- What treatment you've had before, if any
- What's making you reach out today
How we keep this safe
- Judge you for what you tell us
- Pressure you to commit on the call
- Use the information against you — calls are confidential
- Promise outcomes we can't deliver
What happens after the call.
We'll typically have a coverage answer on the call. From there, admissions walks through the admissions process step by step — including scheduling, transportation, and what to bring. There is no obligation to start treatment.
You can pause and call back anytime. Admissions answers 24/7.
Call admissions at (501) 509-5143.
Or verify your insurance online, if you'd like to start there instead.