Frequently asked questions.
Answers to the most common questions about addiction treatment at Hickory Grove Recovery. Don't see your question? Call admissions — there's no question we haven't been asked.
For families, patients and referral partners
Visiting, arrival & practical information.
- When are visiting hours at Hickory Grove Recovery?
- Visitation is on Fridays, 3:00 to 5:00 p.m. Visits are scheduled through the patient's counselor.
- Who can visit a patient?
- Visits are scheduled through the patient's counselor. Every visitor must be approved and have a valid Release of Information authorization on file, and patients may also coordinate their approved visitors with their counselor. Visitors must be at least 18 years old, and no more than two visitors may come per visit. Visitors sign in, agree to protect other patients' privacy and wear a visitor badge. Bags and items may be checked.
- How is family involved in treatment?
- Family programming runs every week for family members and other support people. A family session with your clinician can be arranged on request, in person or virtually. Family can join programming once you've signed a release of information.
- Can family send mail or drop things off?
- Yes. Letters are delivered to you unopened. Packages and dropped-off items are checked for safety before you receive them.
- Can my family get updates?
- Only with your written consent naming who can receive information and for what purpose. A general consent doesn't cover family; you sign a specific consent for each person.
- Will you tell callers I'm here?
- No. Staff won't confirm that anyone is a patient without that person's written authorization.
- Where do visitors park?
- Visitors may park in the lot next to the Health Department. Hickory Grove Recovery is at 12 Hospital Drive, Morrilton, AR 72110.
- Where do patients park when they arrive for treatment?
- Patients may park in the lot next to the Health Department. Hickory Grove Recovery is at 12 Hospital Drive, Morrilton, AR 72110.
- What should I bring?
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Bring comfortable clothing (shirts, pants and shoes are worn at all times) and sealed snacks if you like. You have the right to wear your own clothing and keep personal items in your room, with your own storage space. Laundry detergent is provided.
Staff store these securely during your stay:
- phones, laptops, tablets and other devices with cameras
- wallets, purses, credit and debit cards, and cash
- lighters
These items aren't allowed:
- anything containing alcohol, such as perfume, cologne and some lotions
- aerosols
- razors, nail clippers and other sharp items
- nail polish and mirrors
- hair dryers and flat irons
- candles
- energy drinks and pre-workout
- glass items
- refillable vapes
- anything not in its sealed original packaging
Clothing with drug, alcohol, gang or explicit themes isn't allowed. If you're missing something, that's not a reason to stay away — tell admissions and they'll help you sort it out.
- Can I bring my phone?
- Yes. Phones, laptops, tablets and other devices with cameras are stored securely during your stay to protect everyone's privacy. Calls with people you've authorized are scheduled around treatment activities, and emergency calls are arranged as soon as possible. Arkansas rules protect your right to private phone access for outgoing and incoming calls.
- Can I bring my own medications?
- Yes. Bring them in the original, labeled packaging. At admission the attending provider reviews everything you bring, including vitamins, supplements and over-the-counter products, and decides what continues during your stay. Arkansas residents also keep the right to retain their own physician and choose their own pharmacy.
- Can I smoke or vape?
- Yes, at set times in designated areas, with staff supervision. Your nicotine products are stored securely between those times, and lighters stay with staff. Refillable vapes and vape juice aren't allowed.
- Can you meet dietary needs?
- Yes. Gluten-free, diabetic, lactose-free and vegetarian options are available, and you can ask for an alternative at every meal. Cultural and religious needs are accommodated.
- How do I pick up a patient's belongings?
- Personal belongings can be picked up at the front entrance any day of the week, between 8:00 a.m. and 10:00 p.m. Please call the belongings pickup line, 501.477.4461, before you arrive so staff can have the belongings ready for pickup.
- Which pharmacy does Hickory Grove Recovery use?
- Red River Pharmacy, 1515 S. Bowman Road, Little Rock, AR 72211. You can reach the pharmacy at 501.712.4582 or 833.701.0126.
Visiting hours, parking, belongings pickup and pharmacy details are also on our visiting page. For what happens from the call through admission day, see what to expect.
Common questions
What you need to know.
- What types of addiction do you treat?
- We provide treatment for a wide range of substance use disorders, including alcohol use disorder, opioid addiction (heroin, fentanyl, prescription painkillers), stimulants (cocaine, methamphetamine), benzodiazepines (Xanax, Valium, Ativan), and polysubstance use. Our programs also support clients through co-occurring mental health conditions alongside substance dependency.
- Do I need medical detox before starting treatment?
- Medical detox is often the first step for individuals with physical dependency on substances like alcohol, opioids, or benzodiazepines. It allows your body to safely clear the substance under medical supervision while managing withdrawal symptoms with appropriate medications. During admissions, we'll assess whether medical detox is necessary and build a treatment plan accordingly.
- How long does treatment last?
- The length of treatment varies depending on individual needs and insurance coverage. Medical detox is a short-term, medically supervised process. Residential treatment typically involves a structured period of care in a live-in setting. Our team works closely with each client to adjust timelines based on goals and recovery milestones.
- What is medication-assisted treatment (MAT), and do you offer it?
- Yes. We provide medication-assisted treatment using FDA-approved medications such as Suboxone, buprenorphine (Subutex), and Vivitrol. MAT is most commonly used for opioid and alcohol addiction to reduce cravings, ease withdrawal symptoms, and support recovery when paired with counseling and therapy. We do not use methadone at our treatment center.
- Will my insurance cover treatment?
- Hickory Grove Recovery works with commercial insurance. Our admissions team can quickly verify your specific benefits and help you understand what's covered before you begin care. We strive to make treatment as accessible as possible.
- What happens after I finish treatment?
- Recovery doesn't stop when treatment ends. Discharge planning starts at admission, and a member of your care team offers to meet with you every week to plan what comes next. Before you leave, the team identifies your next level of care, makes referrals and schedules follow-up appointments when possible, and works to keep your medications going so care isn't interrupted. Before you leave, you receive a written discharge plan. Aftercare support includes relapse prevention planning and referrals to individual or group therapy, ongoing mental health providers and recovery resources near home, so you can build a long-term support system and stay connected after formal treatment ends.
- Do you offer treatment for co-occurring mental health conditions?
- Yes. We provide dual-diagnosis care for individuals dealing with both substance use and mental health conditions such as depression, anxiety, PTSD, and bipolar disorder. Treating both at the same time is key to lasting recovery.
- Do you admit pregnant women?
- Yes. Pregnant women are prioritized for evaluation. If you have an OB provider, care is coordinated with them throughout the stay. When opioid use is involved, medication treatment is used where indicated.
- Is help available for language or disability needs?
- Yes. Language assistance is provided for people with limited English, and reasonable accommodations are made for disabilities. You can ask out loud or in writing, and staff will help.
- Is there a minimum age?
- Yes. Patients must be 18 or older.
- How do I get started?
- Getting started is simple. You can call us or request an insurance verification. From there, our admissions team will guide you through the next steps — whether that's an assessment, a detox referral, or enrollment in the appropriate program.
Looking for admissions-specific questions — length of stay, employer disclosure, court-ordered treatment? See the Admissions FAQ.
Take the next step
Still have questions?
Our admissions team is available 24/7 to answer any question you have.