The admissions process, step by step.
Seven stages that take you from the call through the start of treatment. Here's what each one looks like.
Whichever way you reach us, someone on our team is on the other end.
Admissions runs the call from start to finish. We listen to what's going on, ask the questions the clinical team needs answered, and tell you exactly what happens next. No phone trees. No forms to chase down.
Seven stages, one path.
You had the courage to reach out. We're here to help. Here's how.
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1
The call
Call (501) 509-5143. Admissions answers 24/7. We learn what's going on, get your plan name, and start checking coverage on the call.
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2
A clinical conversation
While you're on the phone, we talk through what's going on with your substance use, mental health, and current safety. This is a conversation, not a full clinical assessment — that comes once you're on campus.
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3
Coverage check
We check your coverage and let you know what we find. Any required authorization is submitted right away.
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4
Scheduling
Once coverage is sorted, we schedule your admission and walk through what to expect when you arrive — including transportation, which is coordinated on the call.
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5
Welcome to Hickory Grove
Intake includes a medical evaluation and paperwork. For detox admits, twenty-four-hour nursing care with physician oversight begins right away.
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6
Treatment
Your plan follows Hickory Grove's continuum — medical detox, residential treatment, and medication-assisted treatment where clinically indicated.
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7
Discharge planning
Discharge planning starts on day one, not the end. By the time you leave, you have a clear aftercare plan.
Ready to start? Call admissions.
Admissions answers 24/7. We work with commercial insurance and verify your specific coverage on the call.